Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud.

To protect your account, we monitor your debit card transactions for potential fraudulent activity which may include a sudden change in location (such as your card being used unexpectedly overseas or out of the area), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. Please call us at (432) 262-1663 when you plan to use your debit card outside of your normal habits. We will do our best to make sure you're able to continue to use your card without any problems. 

We may be contacting you...

If suspicious activity occurs on your debit card that triggers our monitoring service, you will receive a text message or phone call, asking to confirm the recent card activity. 

  • Text Message: The text message will state that it is a CNB Card Fraud Alert and will ask you to confirm the suspicious transaction. The text will ask you to reply with a Yes or No to validate the transaction.
    • Please know that we will not ask you for private information via text message. If you receive a text message asking you to visit a website or reply with your account or card number, that message is probably a scam and should be deleted. If you ever have a question regarding a text message that appears to be from CNB, please call us at (432) 262-1600.
  • Phone Call: The phone call will come from (877) 253-8964 and the automated system will ask you to confirm the latest transactions. If you have questions, you can be redirected to a representative. If the call was missed, the monitoring system will leave you a voicemail with a case number. Simply call the monitoring service at (877) 253-8964 and enter the case number to confirm the latest transactions. 
  • If you have a question regarding suspicious activity on your card, you may call us during normal business hours at (432) 262-1663.

As always, please be diligent in monitoring transaction activity on all of your accounts and contact us immediately if you identify any fraudulent transactions.

Personalization Settings



Community National Bank would like to personalize your banking experience. Please enter your first name below.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to the web server.

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